Crucial Conversations - Grenny, McMillan, Patterson, Switzler
This is the most useful book that I have read all year. It left me thinking, why don't they teach this stuff in school or university. This book is a practical guide to dealing with conflict. I'l try and give you a flavour of the basics. My interpretation of the book is really about de-escalating conversations to a safe space, and then taking the time to talk through issues while constantly referring to a mutual objective. When conversations become confrontational, us humans b